7467com Help Centre — Deposit Not Showing? Start Here
A deposit that hasn't landed feels like a hole in the floor. It usually isn't. Work these five steps in order and you'll know within a minute whether your money is in flight, never left, or was turned away at the door — and what each of those means for what you do next.
The One-Minute Triage
Do these in sequence. Each step rules something out, so skipping ahead only costs you time. Above all: do not re-send the transfer until step 1 has told you whether the first one left.
- Open GCash and read your transaction history, not your balance. If there is no debit for the deposit, no money left your wallet — the transfer timed out before it confirmed. Start it again and confirm to the last screen.
- If there is a debit, copy the reference number. That number is the only thing that can trace a transfer, and it's the first thing our support team will ask for.
- Check the clock. GCash has a maintenance window of 12:00–03:00 PHT; transfers attempted inside it can be delayed. Wait it out — re-sending during a maintenance window is how players end up funded twice.
- Check the amount against the caps. GCash deposits start at ₱50, and a verified GCash account carries a ₱100,000 daily deposit limit. A transfer outside that range is rejected rather than held.
- Give it the settlement window. GCash deposits ride the InstaPay rail, which settles in minutes to a few hours and runs 24/7. If nothing has landed after a few hours and you have a debit plus a reference number, that's the moment to open a ticket — not before.
Reading the Symptom
Three states cover nearly every stalled deposit at 7467COM. Identifying which one you're in tells you whether to act, wait, or retry.
| State | How you know | The right move |
|---|---|---|
| Never left | No debit in GCash history | Retry the deposit. Nothing is at risk — your wallet was never charged. |
| In flight | Debited, reference number exists, no credit yet | Wait out the InstaPay window: minutes to a few hours. Then send us the reference. |
| Turned away | Debited then reversed, or an error at send | Check the ₱50 minimum and the ₱100,000 verified daily cap, and confirm you're sending from an account in your own name. |
The Account-Name Trap
This one catches people who did nothing careless. Under PAGCOR rules, accounts must be in the player's own name, and third-party accounts are rejected. If you fund from a sibling's GCash or a friend's Maya because yours was low, that deposit can be turned back — and, worse, a mismatch surfaced at KYC can hold your first withdrawal even though the deposit went through fine.
Keep one name across the whole chain: your registration, your wallet, your ID. It costs nothing to get right at the start and is tedious to unpick later.
When to Contact Support — and What to Send
Live chat runs around the clock inside the platform, staffed by a Philippines-based team. You'll get a faster answer if the first message carries everything needed to trace the transfer, so send all four of these at once:
- The GCash (or Maya, or GoTyme) reference number for the transfer
- The exact amount and the timestamp shown on your wallet receipt
- The username on your 7467COM account — and confirmation the wallet is in the same name
- A screenshot of the wallet transaction, cropped to the receipt itself
What support cannot do is speed up the rail. If InstaPay is mid-settlement, a ticket doesn't move it along — it just gets you a person watching it with you.
Deposits Work, Withdrawals Don't — That's Normal
A great many 'broken account' tickets are really a KYC check in progress. Deposits don't wait on verification; withdrawals do. The check happens once, review takes 24–48 hours, and after that GCash cashouts clear in minutes to 1 hour — up to 3 hours at peak or on a first-time request. 7467COM charges no withdrawal fee at any point.
The practical lesson: verify on day one, while you're still playing rather than waiting to be paid.
Frequently Asked Questions
Should I re-send a deposit that hasn't shown up?
Not until you've checked your wallet history. If there's a debit, the money left and re-sending funds you twice. If there's no debit, re-sending is exactly right.
How long before a missing deposit counts as a problem?
InstaPay settles in minutes to a few hours, 24/7. Once you're past a few hours with a debit and a reference number in hand, open a ticket.
Can support cancel a deposit that's in flight?
No — once a transfer is on the rail it settles or it reverses on its own. Support can trace it with your reference number and confirm where it landed.
Why was my deposit from a family member's GCash rejected?
PAGCOR rules require accounts to be in the player's own name, so third-party transfers are rejected. Fund only from a wallet that matches your registration and your ID.